Service

FAQ

1. Bulk Purchases

Do you offer bulk discounts?

Yes, tiered discounts are available based on order quantities. Please contact our sales team for a detailed pricing table.

What is the minimum order quantity (MOQ)?

The MOQ depends on the specific part. You can find more details on the product page or consult our sales representatives.

What is the delivery time for bulk purchases?

Standard orders typically take 15–30 business days. For large-volume orders, additional time may be required, and we will notify you in advance.

2. Customization Services

Can products or packaging be customized?

Yes, we offer product customization and branded packaging services. Please discuss your specific needs with our sales representatives.

How long does customization take?

Depending on the complexity, customization usually takes 2–4 weeks. Large-scale customizations may take longer.

3. Shipping and Logistics

Do you support partial shipments?

Yes, partial shipments can be arranged as per your requirements, and we provide real-time tracking information.

How are international orders shipped?

We support shipping via sea freight, air freight, and express courier services. The most suitable logistics solution will be recommended based on your needs.

Is shipping insurance included?

Insurance is optional and can be purchased to ensure the safety of your goods during transit.

4. After-Sales Support

How do you handle returns or exchanges for bulk orders?

All products are quality-checked before shipment. If there are quality issues upon receipt, please contact us within 7 days with photos for resolution.

Is there dedicated after-sales support?

Yes, B2B customers are assigned dedicated after-sales advisors to handle all post-purchase concerns.

How does the warranty work?

All products come with a warranty ranging from 6 months to 1 year, depending on the product type.

5. Partnership Policies

How can I become a distributor?

Submit a distributor application form. Once approved, you’ll receive exclusive pricing and resource support.

Do distributors get territorial protection?

In certain regions, exclusive agency rights can be granted based on the cooperation agreement.

What are the benefits of long-term partnerships?

Long-term partners enjoy additional discounts, priority stock allocation, and reduced logistics fees.

6. General FAQs

Why should I choose your company as a supplier?

With 20 years of industry experience, we offer high-quality products, flexible wholesale policies, and strong after-sales support.

How can I quickly contact a sales representative?

You can reach us via live chat, email, or our hotline. Our team will respond promptly.

Do you have products in stock?

Most popular models are in stock. Special models can be restocked quickly upon request.

Contact Information

DYD can quickly provide you with PCB prototype/small and medium batch PCB/ PCBA manufacturing.
Send us your PCB file or BOM list and you will get a quote as soon as possible!